Warranty Policy

Unless stated otherwise on the product page, GenieX devices carry a 1-year manufacturer warranty from the date of delivery, covering manufacturing defects in materials and workmanship.

Hardware failures under normal residential use, such as a switch, sensor or controller that stops functioning without any external damage.

Physical damage, water/fire damage, unauthorized repairs or modifications, damage from incorrect voltage/wiring, normal wear and tear, and issues caused by third-party software or networks.

Email hello@geniex.in with your order number, product name and a description (and photos/video, if possible) of the issue. Our support team will guide you through diagnosis, and arrange a repair or replacement if the issue is covered.

At our discretion, we will repair the product, replace it with the same or an equivalent model, or issue a prorated refund if neither is possible.

Warranty questions? Email hello@geniex.in or call +91 90636 62999.